# Create a Freshdesk ticket via manual trigger in n8n
This automation enables quick creation of support tickets in Freshdesk without accessing the system’s UI directly. Triggered manually in n8n, it’s ideal for fast request logging, testing workflows, or integrating with internal support processes.
## Who it´s for
- Technical specialists needing to quickly log tickets in Freshdesk
- Support managers aiming to automate routine tasks
- IT infrastructure admins using n8n for integrations
## What the automation does
- Triggered manually from the n8n interface
- Sends a request to Freshdesk API to create a new ticket
- Sets a predefined email as the requester
- Can be reused for generating test tickets at scale
- Eliminates the need for repetitive UI input
## What´s included
- Ready-to-use n8n workflow
- Logic for handling manual triggers
- Integration with Freshdesk via HTTP API
- Basic text instructions for setup and adaptation
## Requirements for setup
- Active n8n instance (self-hosted or cloud)
- Freshdesk account with ticket creation permissions
- Freshdesk API key
- Predefined requester email address
## Benefits and outcomes
- Saves time on manual ticket creation
- Removes dependency on direct Freshdesk UI access
- Enables standardized ticket formatting
- Supports team training and testing workflows
- Reduces human error in request logging
## Important: template only
Important: you are purchasing a ready-made automation workflow template only. Rollout into your infrastructure, connecting specific accounts and services, 1:1 setup help, custom adjustments for non-standard stacks and any consulting support are provided as a separate paid service at an individual rate. To discuss custom work or 1:1 help, contact via chat
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