New Ticket Alerts to Teams from ConnectWise

# Scheduled Teams alerts for new ConnectWise tickets with duplicate filtering

This automation workflow ensures timely notification of technical support or dispatch teams about new tickets in ConnectWise. Instead of manual checks or missed alerts, it delivers a grouped summary directly to Microsoft Teams — the team’s primary communication channel.

## Who it´s for
- Technical support teams using ConnectWise for ticket management.
- Dispatch teams requiring real-time alerts on new service requests.
- IT departments automating internal operations via Microsoft Teams.

## What the automation does
- Periodically polls the ConnectWise API on a schedule (e.g., every 5 minutes).
- Compares incoming tickets against IDs stored in Redis to filter out duplicates.
- Groups new tickets by company for better readability.
- Builds an HTML message with full details and sends it to a designated Microsoft Teams chat.

## What´s included
- Ready-to-use n8n workflow.
- Trigger and handler logic based on cron scheduling.
- Integrations with ConnectWise, Microsoft Teams, and Redis.
- Basic text instructions for deployment and adaptation.

## Requirements for setup
- n8n instance with workflow execution access.
- ConnectWise API credentials (client ID, application key, instance URL).
- Configured Redis server to store processed ticket IDs.
- Webhook or API access to a Microsoft Teams channel for message delivery.

## Benefits and outcomes
- Eliminates delays in responding to new tickets.
- Reduces team overload by preventing duplicate notifications.
- Centralizes alerts for all responsible members in one chat.
- Enables quick grouping and prioritization by client.

## Important: template only
Important: you are purchasing a ready-made automation workflow template only. Rollout into your infrastructure, connecting specific accounts and services, 1:1 setup help, custom adjustments for non-standard stacks and any consulting support are provided as a separate paid service at an individual rate. To discuss custom work or 1:1 help, contact via chat