AI incident classification with assignment & reminders

# Incident form processing: AI assigns tasks in NocoDB with email and Slack alerts

This automation template helps IT support and technical teams process incident reports submitted via form. The system uses AI to classify incidents, assign responsible parties, and enforce SLAs through automated reminders.

## Who it´s for
- Support teams using Kanban boards for ticket management
- IT teams needing automatic incident categorization
- Project managers looking to integrate AI into request handling
- Companies aiming to improve SLA compliance via automated alerts
- Developers using NocoDB as an alternative to Notion or Jira

## What the automation does
- On form submission, incident data is sent to the workflow
- AI (via OpenAI) analyzes the description and category rules from NocoDB
- Determines category, response time, assignee, and saves task in NocoDB
- Daily checks identify overdue or unprocessed tasks
- Sends email or Slack notifications to clients and assignees
- Supports manual trigger for testing logic

## What´s included
- Ready-to-use n8n workflow with LangChain agent
- Trigger logic: form submit, cron schedule, manual trigger
- Integrations with NocoDB, OpenAI, SMTP, and Slack
- Basic text instructions for setup and adaptation

## Requirements for setup
- n8n instance with HTTP API access
- Configured NocoDB with category and task tables
- OpenAI API key
- SMTP server access or Slack account for notifications

## Benefits and outcomes
- Faster incident resolution via automated assignment
- Consistent classification using centralized NocoDB rule base
- Improved SLA adherence through timely overdue alerts
- Flexible notifications: email or Slack based on assignee data
- Safe testing via manual workflow trigger before production use

## Important: template only
Important: you are purchasing a ready-made automation workflow template only. Rollout into your infrastructure, connecting specific accounts and services, 1:1 setup help, custom adjustments for non-standard stacks and any consulting support are provided as a separate paid service at an individual rate. To discuss custom work or 1:1 help, contact via chat