# Telegram ticketing system with message persistence and broadcasts to active users
This automation template turns Telegram into a full-fledged support system with team collaboration, ticket management, and fault-tolerant message storage. Ideal for businesses running client communication via Telegram.
## Who it´s for
- Owners of Telegram-based businesses needing structured support
- Support teams operating through Telegram
- Marketers using Telegram for targeted broadcasts
- SaaS startups with messenger-based customer service
- Freelancers managing client communication via Telegram
## What the automation does
- Receives direct messages from users to the bot
- Automatically creates a dedicated forum topic (ticket) in a private support group
- Forwards all replies from the team back to the user’s private chat
- Stores full message history in Redis — even deleted messages remain accessible to the team
- Reopens closed tickets upon user’s follow-up, preserving conversation context
- Enables mass broadcasting via channel with automatic exclusion of blocked users
## What´s included
- Ready-to-use n8n workflow
- Trigger logic for new messages and channel posts
- Integrations with Telegram Bot API and Redis
- Basic text guide for deployment and adaptation
## Requirements for setup
- n8n account (cloud or self-hosted)
- Telegram Bot Token
- Access to a private support group with enabled forums
- Configured Redis server or Redis instance access
- Telegram channel for broadcasts
## Benefits and outcomes
- Eliminates risk of losing conversations due to user-deleted messages
- Centralized request management via group forum topics
- Enables scalable team support workflows
- Targeted broadcasts only to active, non-blocked users
- Full autonomy without reliance on external CRMs
- System resilience through Redis-based data duplication
## Important: template only
Important: you are purchasing a ready-made automation workflow template only. Rollout into your infrastructure, connecting specific accounts and services, 1:1 setup help, custom adjustments for non-standard stacks and any consulting support are provided as a separate paid service at an individual rate. To discuss custom work or 1:1 help, contact via chat
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