User Sync from Entra to Zammad

# User sync from Microsoft Entra to Zammad on manual trigger

This automation template synchronizes user data from Microsoft Entra (Azure AD) into the Zammad support system, ensuring consistent and up-to-date user records without manual input. It’s designed for IT administrators, DevOps teams, and support departments relying on Zammad and Microsoft 365 for user lifecycle management.

## Who it´s for
- IT infrastructure administrators using Zammad and Microsoft 365.
- Support teams needing to keep user accounts synchronized.
- DevOps teams automating access and profile management.

## What the automation does
- Fetches users from a specified Microsoft Entra group via Graph API.
- Maps user attributes (name, email, phone) into a unified format.
- Checks if users exist in Zammad by email address.
- Creates new users, updates existing ones, deactivates those no longer in Entra.
- Triggered manually or via test button.

## What´s included
- Ready-to-use n8n workflow.
- Trigger and handler logic.
- Integrations with Microsoft Graph API and Zammad API.
- Basic text instructions for setup and adaptation.

## Requirements for setup
- Access to a Zammad instance with API permissions.
- Microsoft Entra account with read permissions for users and groups via Graph API.
- Running n8n instance.

## Benefits and outcomes
- Eliminates manual user entry into Zammad.
- Ensures user records reflect current organizational status.
- Reduces risk of errors in user creation and updates.
- Uses Azure AD as the single source of truth for access control.
- Flexible: sync runs on-demand when needed.

## Important: template only
Important: you are purchasing a ready-made automation workflow template only. Rollout into your infrastructure, connecting specific accounts and services, 1:1 setup help, custom adjustments for non-standard stacks and any consulting support are provided as a separate paid service at an individual rate. To discuss custom work or 1:1 help, contact via chat