Support automation: data, tickets, meetings

# Process customer requests: Google Sheets lookup, Zendesk tickets, Calendar scheduling

This automation template streamlines customer interaction by unifying data from multiple sources — from incoming requests to feedback analysis. It’s ideal for SaaS teams that need to quickly identify customers, create tickets, schedule meetings, and capture insights without manual data transfer.

## Who it´s for
- Customer support teams in SaaS companies using Zendesk and Google Workspace
- Customer success managers who want to automate meeting scheduling
- Product managers collecting voice call feedback into Airtable
- Integrators needing to connect Voiceflow with CRM and calendar systems

## What the automation does
- Receives input via HTTP webhook (e.g., from Voiceflow voice bot)
- Looks up customer in Google Sheets by phone number
- Creates new user in Zendesk and submits a support ticket if not found
- Checks availability in Google Calendar and books a 30-minute meeting
- Sends call transcripts and summaries to Airtable for product team analysis
- Returns status updates via webhook

## What´s included
- Ready-to-use n8n workflow
- Trigger and handler logic based on HTTP API
- Integrations with Google Sheets, Google Calendar, Airtable, Zendesk, and external webhooks
- Basic text instructions for setup and adaptation

## Requirements for setup
- n8n account (cloud or self-hosted)
- Access to Google Sheets with customer database
- Active Zendesk account with permissions to create users and tickets
- Google Calendar with shared access for booking
- Airtable base with table for storing transcripts and analytics
- External webhook source (e.g., Voiceflow, chatbot, form)

## Benefits and outcomes
- Reduced time to process customer requests
- Elimination of manual data copying across systems
- Automatic ticket and meeting creation upon request
- Centralized storage of feedback for product team analysis
- Improved service quality through instant data access
- Flexible integration with voice bots and CRM platforms

## Important: template only
Important: you are purchasing a ready-made automation workflow template only. Rollout into your infrastructure, connecting specific accounts and services, 1:1 setup help, custom adjustments for non-standard stacks and any consulting support are provided as a separate paid service at an individual rate. To discuss custom work or 1:1 help, contact via chat