AI Ticket Classification in Taiga with Blocking

# AI-powered ticket classification in Taiga: type, priority, status & block if incomplete

This automation template helps technical teams and support desks instantly analyze incoming tickets in Taiga, classify them by type, priority, and severity, and automatically block poorly filled requests until missing details are provided. Built on n8n, LangChain, and OpenAI.

## Who it´s for
- Tech leads managing task workflows in Taiga
- Support teams automating initial request processing
- IT teams using AI for incident classification

## What the automation does
- Triggers on new issue creation in Taiga
- Sends ticket text to an AI agent (OpenAI + LangChain) for analysis
- Extracts and sets fields: Type, Priority, Severity, Status
- Checks data completeness: if insufficient, marks as ´Needs More Info´ and blocks
- Adds a comment listing required clarifications
- Example: ticket ´Something is broken´ → blocked; onboarding request → routed to manager with Normal priority

## What´s included
- Ready-to-use n8n workflow
- Trigger and handler logic based on Taiga API
- Integrations with Taiga and OpenAI
- Basic setup and adaptation guide

## Requirements for setup
- Taiga account with API access
- OpenAI account with active API key
- Running n8n instance (self-hosted or cloud)
- Basic understanding of n8n and REST APIs

## Benefits and outcomes
- Reduced time for initial ticket triage
- Elimination of human error in classification
- Prevention of delays due to incomplete submissions
- Automatic routing based on task type
- Consistent standards for priority and severity assessment
- Saved engineering and management time

## Important: template only
Important: you are purchasing a ready-made automation workflow template only. Rollout into your infrastructure, connecting specific accounts and services, 1:1 setup help, custom adjustments for non-standard stacks and any consulting support are provided as a separate paid service at an individual rate. To discuss custom work or 1:1 help, contact via chat