AI Chatbot for Websites: Answers, Bookings, Tickets

# Website chatbot with AI routing to support, calendar, and knowledge base

This automation template enables deployment of an intelligent website chatbot that automatically processes user inquiries, analyzes intent, and routes requests to the appropriate subsystem: knowledge base responses, meeting booking, or human support escalation. Built on n8n with LangChain and a modular AI agent architecture.

## Who it´s for
- Business website owners seeking automated customer support
- Marketing agencies offering consultations and needing client booking
- Companies using FAQs and documentation for self-service
- SaaS products requiring smart on-site chatbots
- Customer support teams aiming to reduce workload through initial contact automation

## What the automation does
- Receives user messages via webhook from a website chat widget
- Central AI agent analyzes the query using OpenAI and contextual memory (last 10 messages)
- Routes request to one of three sub-agents: RAG (knowledge base answers), calendarAgent (schedules meetings), ticketAgent (creates support tickets)
- Answers questions instantly using up-to-date documentation via RAG
- Collects name, email, and preferred time; checks calendar availability (Google/Outlook); books appointment
- For complex or uncovered queries, offers human contact and creates a ticket with details

## What´s included
- Ready-to-use n8n workflow with routing logic
- Trigger handling logic (http_webhook, chat_message_received)
- Integrations with Website Chat Widget, Google Calendar or Outlook, Email (SMTP/SendGrid), Internal Knowledge Base API
- Basic text instructions for setup and adaptation

## Requirements for setup
- n8n instance (self-hosted or cloud)
- OpenAI API key and access to a vector store
- Website chat widget configured to send data via webhook
- Access to Google Calendar or Outlook for scheduling
- SMTP/SendGrid credentials for notifications
- Internal Knowledge Base API access for RAG functionality

## Benefits and outcomes
- Reduced workload for support staff
- Faster response times to customer inquiries
- Increased conversion through automated consultation booking
- Seamless conversation continuity via context-aware memory
- Minimized missed leads and support requests
- Enhanced brand perception through intelligent interaction

## Important: template only
Important: you are purchasing a ready-made automation workflow template only. Rollout into your infrastructure, connecting specific accounts and services, 1:1 setup help, custom adjustments for non-standard stacks and any consulting support are provided as a separate paid service at an individual rate. To discuss custom work or 1:1 help, contact via chat