AI chatbot for business: answers & lead capture

# AI chatbot for business: answers questions and captures leads to Google Sheets

This automation template solves two core problems: delivering accurate, context-aware answers to customer inquiries based on real company documents, and automatically capturing lead information from interested users. It’s ideal for businesses aiming to scale customer engagement without increasing headcount.

## Who it´s for
- Small business owners looking to automate customer support
- Marketers collecting leads via website AI chats
- Companies needing 24/7 responses to common questions about products and services
- Businesses using Google Drive documents as knowledge sources for chatbots

## What the automation does
- Processes new files in Google Drive by chunking text and storing embeddings in Pinecone via OpenAI
- Receives user messages through an HTTP webhook (e.g., from a website)
- Uses a LangChain agent with GPT-4o and 12-message memory window to generate responses
- Answers queries about products/services using retrieved data from Pinecone vector store
- When interest is detected, requests name, email, phone, and topic of interest
- Stores all leads in a designated Google Sheet
- Supports multi-topic conversations via contextual memory and semantic retrieval

## What´s included
- Ready-to-use n8n workflow with full document and chat logic
- Pre-configured triggers: Google Drive file creation and HTTP webhook
- Integrations with Google Drive, Google Sheets, Pinecone, OpenAI, and Webhook API
- Chunking, embedding, and vector search pipeline
- Sample Google Sheets structure for lead capture

## Requirements for setup
- n8n instance with workflow execution capability
- OpenAI and Pinecone API keys
- Google Drive account with read access to target folder
- Google Sheets account (for lead storage)
- Publicly accessible webhook endpoint for incoming user messages

## Benefits and outcomes
- Instant, accurate responses to business-related questions
- Automated 24/7 lead capture from website visitors
- Reduced workload for customer support teams
- Centralized, updatable knowledge base using vector embeddings
- Easy content updates — just upload a new document to Google Drive
- High scalability: one template handles thousands of conversations

## Important: template only
Important: you are purchasing a ready-made automation workflow template only. Rollout into your infrastructure, connecting specific accounts and services, 1:1 setup help, custom adjustments for non-standard stacks and any consulting support are provided as a separate paid service at an individual rate. To discuss custom work or 1:1 help, contact via chat