Content: 00531.zip (23.01 KB)
Uploaded: 22.12.2025

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$6.95
# WhatsApp bot answers customer questions using Google Docs and AI

This automation enables instant replies to WhatsApp messages by leveraging up-to-date information from Google Docs and the power of Google Gemini AI. Designed for businesses seeking 24/7 customer support without the complexity of WhatsApp Business API setup.

## Who it´s for
- Small business owners needing automated WhatsApp customer support
- Support specialists using documents as a knowledge base
- Teams avoiding complex WhatsApp Business Cloud API configuration
- Agencies delivering low-latency client support

## What the automation does
- Receives incoming WhatsApp messages via WhapAround
- Fetches real-time data from Google Docs to build accurate responses
- Uses LangChain and Google Gemini to generate context-aware replies with memory buffer
- Validates message timing against the 24-hour window policy of WhatsApp
- Cleans and sends the response back to the user

## What´s included
- Ready-to-use n8n workflow
- Trigger and handler logic based on webhook and message events
- Integrations with WhatsApp (via WhapAround), Google Docs, Google Sheets, and Gemini API
- Basic text instructions for launch and adaptation

## Requirements for setup
- n8n account (cloud or self-hosted)
- Access to Google Docs and Google Sheets
- Google Gemini API key
- Configured WhapAround account with linked WhatsApp number
- Basic familiarity with n8n and environment variables

## Benefits and outcomes
- Instant replies to common customer queries (e.g., opening hours or event rules)
- Responses always reflect current data — just update the document
- Maintains conversation context through memory buffer
- Complies with WhatsApp’s 24-hour messaging policy
- Zero downtime — bot operates 24/7
- No retraining needed when policies or conditions change

## Important: template only
Important: you are purchasing a ready-made automation workflow template only. Rollout into your infrastructure, connecting specific accounts and services, 1:1 setup help, custom adjustments for non-standard stacks and any consulting support are provided as a separate paid service at an individual rate. To discuss custom work or 1:1 help, contact via chat
WhatsApp bot
customer support automation
answer from documents
Google Docs integration
AI assistant on WhatsApp
n8n workflow
LangChain agent
without WhatsApp Business API
context-aware chat memory
process WhatsApp messages
Google Gemini AI for business
automated replies on WhatsApp
real-time customer service
live knowledge from Google Docs
chatbot for small business
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