Manage Freshdesk with AI via MCP in n8n

# Manage Freshdesk contacts and tickets via AI agents in n8n

This automation template exposes full CRUD operations on Freshdesk contacts and tickets through an MCP server in n8n. It enables AI agents to interact with Freshdesk as a set of callable tools, streamlining customer support automation.

## Who it´s for
- Developers building AI agents for support automation
- Support teams using Freshdesk and wanting to integrate AI
- System administrators setting up MCP servers for internal tooling

## What the automation does
- Supports full CRUD operations on Freshdesk contacts
- Enables create, read, update, delete actions for tickets
- Exposes each operation as an AI tool via MCP trigger
- Integrates with external AI agents through ai_tool connections
- Centralizes all calls via a single MCP server in n8n

## What´s included
- Ready-to-use n8n workflow with configured MCP server
- Logic for handling incoming requests from AI agents
- Integrations exclusively with Freshdesk (via API)
- Basic text instructions for launch and adaptation

## Requirements for setup
- n8n account with access to MCP server functionality
- Freshdesk account with API key
- Access to server environment if hosting MCP externally

## Benefits and outcomes
- Automate routine support tasks via AI
- Reduce response time through direct Freshdesk access
- Enable voice or chat bots with live support data access
- Simplify integration of Freshdesk with any AI platform via standard MCP interface

## Important: template only
Important: you are purchasing a ready-made automation workflow template only. Rollout into your infrastructure, connecting specific accounts and services, 1:1 setup help, custom adjustments for non-standard stacks and any consulting support are provided as a separate paid service at an individual rate. To discuss custom work or 1:1 help, contact via chat