# Smart WhatsApp bot answers questions from Google Docs with conversation memory
This automation enables businesses to respond to customers quickly and accurately via WhatsApp using up-to-date information from Google Docs. Built on a LangChain-powered AI agent with session memory (Google Gemini), it supports contextual conversations. All interactions are logged in Google Sheets.
## Who it´s for
- Business owners using WhatsApp Business for customer support
- Support managers aiming to automate frequent queries
- Companies with dynamic FAQs stored in Google Docs
- Agencies providing client support via messengers
- Automation specialists in SMBs
## What the automation does
- Receives incoming messages from WhatsApp as triggers
- Pulls current data from a specified Google Doc
- Builds a prompt with user question, current date, and conversation history
- Processes the request via a Google Gemini-based AI agent with Memory Buffer
- Cleans and sends the response back to WhatsApp
- Checks the 24-hour Meta messaging window before sending
- Logs every query and reply in Google Sheets for audit and analysis
## What´s included
- Ready-to-use n8n workflow
- Trigger and session memory logic
- Integrations with WhatsApp, Google Docs, Google Sheets, and Google Gemini API
- Basic text instructions for launch and adaptation
## Requirements for setup
- n8n account with HTTP API access
- WhatsApp Business API with webhook configured for message reception
- Google Docs access (edit permissions)
- Google Sheets access (write permissions)
- Google Gemini API key with model invocation permissions
## Benefits and outcomes
- Reduces support workload through automated responses
- Ensures information accuracy — updates in Google Docs take effect immediately
- Enables contextual dialogues via session memory
- Full interaction history in Google Sheets for analysis and auditing
- Complies with WhatsApp policies: checks 24-hour messaging window
- Instant reaction to document changes without retraining
## Important: template only
Important: you are purchasing a ready-made automation workflow template only. Rollout into your infrastructure, connecting specific accounts and services, 1:1 setup help, custom adjustments for non-standard stacks and any consulting support are provided as a separate paid service at an individual rate. To discuss custom work or 1:1 help, contact via chat
WhatsApp bot
WhatsApp customer support automation
answer questions from Google Docs
AI agent with conversation memory
n8n workflow
Google Gemini AI
chatbot for customer service
log conversations to Google Sheets
process WhatsApp messages
dynamic FAQ in WhatsApp
automated replies on WhatsApp
WhatsApp Google Docs integration
messaging support automation
context-aware query handling
WhatsApp 24-hour messaging window
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