Business communications control, part 3, 10 questions

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Delovyye kommunikatsii kontrol´naya, chast´3, 10 voprosov.
Zadaniye 1. Delovyye kommunikatsii: predmet, soderzhaniye, tsel´, funktsii. Kommunikatsii kak deyatel´nost´. Tseli i funktsii kommunikatsiy.
Zadaniye 2. Umeniye slushat´, vidy slushaniya. Podgotovka k vystupleniyu, vybor temy i opredeleniye tseli vystupleniya. Skhema dinamiki protsessa determinatsii povedeniya lichnosti. Struktura lichnosti po Freydu. Model´ struktury lichnosti po K. Yungu.
Zadaniye 3. Rolevoye povedeniye v delovykh kommunikatsiyakh. Mekhanizmy vospriyatiya mezhgruppovogo obshcheniya. Pertseptivnaya funktsiya delovogo obshcheniya. Mekhanizmy vospriyatiya mezhlichnostnykh kommunikatsiy.
Zadaniye 4. Vneshniy oblik oratora i yazyk vystupleniya. Umeniye vesti dialog. Statistika i struktura delovogo pis´ma. Telefonnyye kommunikatsii. Osnovnyye elementy kommunikatsii. Tekhnika kommunikatsiy.
Zadaniye 5. Formy delovykh kommunikatsiy. Delovaya perepiska, vidy delovykh pisem. Osnovnyye elementy kommunikatsii. Effekt vozdeystviya v protsesse kommunikatsiy. Kul´tura kommunikatsiy rukovoditelya. Integriruyushchaya rol´ kommunikatsiy.
Zadaniye 6. Verbal´noye i neverbal´noye obshcheniye. Strategiya vzaimodeystviya v protsesse kommunikatsiy. Transaktsionnyy analiz E. Berna. Manipulirovaniye v obshchenii. Sredstva i metody zashchity ot manipulyatsiy v obshchenii.
Zadaniye 7. Kul´tura delovogo spora. Psikhologicheskiye osobennosti vedeniya delovogo spora. Sushchnost´ i znacheniye delovykh soveshchaniy. Osnovnyye trebovaniya k organizatsii i provedeniyu delovykh soveshchaniy.
Zadaniye 8.Tipichnyye oshibki pri provedenii delovykh soveshchaniy.
Rol´ i znacheniye delovykh peregovorov, osnovnyye etapy delovykh peregovorov. Sposoby vozdeystviya partnerov drug na druga v protsesse obshcheniya. Kul´tura obshcheniya rukovoditelya kak faktor upravleniya.
Zadaniye 9.Empatiya v obshchenii. Printsipy rechevogo vozdeystviya v delovoy ritorike. Rol´ «obratnoy svyazi» v protsesse obshcheniya. Konflikty v delovom obshchenii i puti ikh razresheniya. Stressy i obreteniye stressoustoychivosti v delovom obshchenii.
Zadaniye 10.Raznovidnosti kommunikatsiy i printsipy upravleniya imi. Rol´ kommunikatsiy v effektivnosti upravleniya. Delovaya beseda, priyemy formirovaniya attraktsii. Delovyye kommunikatsii v rabochey gruppe, razlichnyye psikhotipy lichnosti. Referentnaya gruppa, tipy liderov.
Business communications control, part 3, 10 questions.
Task 1. Business communications: subject, content, purpose, functions. Communication as an activity. Goals and functions of communications.
Task 2. Listening skills, types of listening. Preparing for the performance, choosing the topic and setting the goal of the speech. Diagram of the dynamics of the process of determination of the behavior of the individual. Personality structure according to Freud. Model of personality structure according to K. Jung.
Task 3. Role-based behavior in business communications. Mechanisms of perception of intergroup communication. Perceptual function of business communication. Mechanisms of interpersonal communication.
Task 4. The external appearance of the speaker and the language of the speech. Ability to dialogue. Statistics and structure of the business letter. Telephone communications. Basic elements of communication. Communication technology.