BUSINESS COMMUNICATION (answers to the test)

Task 1

Item 1. Business communication based on knowledge:

1. Sociology;

2. Psychology;

3. Management;

4. Logic;

5. All the above disciplines.

Question 2. The verbal means of communication include:

1. speaking;

2. The written word

3. The oral and written language;

4. The tone of voice;

5. mimicry.

Question 3. Which of the following means of communication are non-verbal?

1. gestures;

2. posture;

3. mimicry;

4. All the above;

5. The expression on his face.

Question 4. Whose perception of the image of another person more objectively?

1. a person with a positive self-esteem, adapted to the environment;

2. emotional woman;

3. The authoritarian type of person;

4. conformal (prone-serving) of the person;

5. The person with low self-esteem.

Question 5. What does not apply to external displays hardness?

1. his head thrown back;

2. The manner of standing, legs wide apart;

3. The habit of sitting, legs crossed;

4. The manner of keeping his hands behind his back;

5. straight open look.



Task 2

Question 1.Po approval A.Piza Australian expert, the greatest amount of information from the other person is transferred to us by:

1. The words;

2. facial expressions, gestures, posture;

3. The tone of voice and intonation;

4. audio equipment;

5. all above listed equally.

Question 2. For effective business meetings, interviews and negotiations:

1. The need to monitor their movements and facial expressions;

2. try to interpret the reaction partner;

3. To understand the language of non-verbal communication components;

4. own non-verbal methods;

5. to use all of the above points.

Question 3. Equality of the participants, the free exchange of opinions and points of view involves a conversation:

1. for the "T" - shaped table;

2. The round table;

3. for the coffee table;

4. for the "U" - shaped table;

5. This psychological aspect is not taken into account.

Question 4. What of these factors could adversely affect the atmosphere of communication at the first meeting?

1. sunglasses with tinted windows;

2. situating glance

3. friendly smile

4. strict business suit

5. handshake

Question 5. What position does not indicate a desire to dominate?

1. Both hands on hips;

2. one hand on his hip, the other leans against the wall;

3. The head slightly raised;

4. The original sign up a partner;

5. sit casually throwing his legs.


Activity 3

Question 1: What type of gestures have the greatest national and cultural identity, and vary considerably depending on the country?

1. gestures illustrators;

2. gestures regulators;

3. gestures adapters;

4. gestures of characters;

5. All of the above.

Question 2: In what cases are used gestures illustrators?

1. to clarify what has been said in words;

2. to enhance the various aspects of the message;

3. to highlight the key points of the conversation;

4. indication of the direction of the hand;

5. In all the above cases.

Question 3. Which of the following is not a sign gestures controller?

1. greeting handshake;

2. frequent nods his head - to speed up the conversation;

3. slow nods his head - evince interest in the conversation;

4. raised up the index finger - the desire to interrupt the conversation at that place or object;

5. American icon "OK", meaning "all is well".

Question 4. In these embodiments, find one that does not involve the use of gestures adapters?

1. In situations of stress;

2. in difficult situations;

3. to clarify what has been said;

4. serve as a sign of experience;

5. All